Scheme
WorkCover at our Goulburn clinic.
Injured at work? We assess, treat, and rehabilitate you toward return-to-work. Insurer documentation handled alongside.
How it works
Injured at work, treated under WorkCover.
In NSW, treatment for a work injury runs through icare and your employer's insurer. What we do is the assessment, the hands-on treatment, the exercise, and a plan to get you back to your job at the pace your body can handle. The paperwork sits in the background — we take care of it so you can focus on getting better.
From injury to first appointment
Getting treated for a work injury, step by step.
Tell your employer
Notify your employer as soon as possible. They lodge the claim with their insurer. Or call us — we can help you sort the claim out.
Certificate of Capacity
Your GP fills in the Certificate of Capacity — a form that says what you can and can't do at work, and what treatment you're approved for.
Book the appointment
When you book, just tell us it's WorkCover.
Getting treatment approved
Most sessions need approval before they start. Your practitioner sends a treatment request to your case manager, and we'll let you know once it comes back.
Treatment and check-ins
You come in for the work — assessment, hands-on treatment, exercise, getting you back to your job — and we send updates to your case manager when the scheme asks for them.
Services
What you can see us for under WorkCover.
Workplace injuries assessed, treated hands-on, and built back up with exercise so you can get back to your job. We send the treatment requests and updates your case manager needs.
Support for the mental side of a work injury — adjusting to it, anxiety, low mood, or trauma. Real, useful therapy, with reports going out when your insurer asks for them.
Rehab through movement — exercise programs and work-conditioning that step you up to where your job needs you. Updates and capacity letters sent to your insurer when they're due.
How well you can do your daily tasks, your workstation setup, and a staged plan for getting back to your job. Worksite visits, recommendations, and the write-ups that come with them.
Claim still being sorted
When you can't wait for the claim to come through.
If your claim is still being looked at and you need to be seen now, there's often a way to start treatment early while it's sorted out. Call us before you book — your practitioner will talk you through what's possible and where things sit.
Injured in a car accident instead? See the CTP page →
Common questions
Questions we get asked a lot.
How do I start treatment under WorkCover?
Notify your employer as soon as you can — they lodge the claim with their insurer. Or call us and we'll help you sort the claim out.
Do I need a Certificate of Capacity?
Yes. Your GP fills in the Certificate of Capacity, which sets out what you can and can't do at work and what treatment you're approved for.
Do sessions need insurer approval before they start?
Most do. Your practitioner sends a treatment request to your case manager, and we let you know once it comes back.
How do I book a WorkCover appointment?
Book online or call — just tell us it's WorkCover when you book, and bring your claim number if you have it.
Do you handle the paperwork and case-manager updates?
Yes. Your practitioner sends the treatment requests and progress updates your case manager needs, as part of the claim.
Book a WorkCover appointment in Goulburn.
Bring your claim number. We'll handle the insurer paperwork.
